Frequently Asked Questions and Policies

How it works- Interested in our services?

Start by completing an inquiry form on our website. We will reach out via email to discuss options and availability. To provide the best possible service, we do not accept orders or quote requests via social media. These messages often get filtered into a request folder that may not be viewed in time to book your date. We love helping our clients celebrate life's special moments with BALLOONS, and look forward to helping you bring your vision to life!

I’m a Repeat Customer- Do I still need to fill out the Online Form?

Yes please! The questions on the form are specific to each event and gives me the basic ‘Who, What, Where, Why’ questions for each event. Our online form works with our Customer Relationship Management platform that we use to schedule all of our events. We appreciate you choosing Lauralloons again!

When should I order Balloon Decor/Book Live Twisting for my event?

Our schedule fills up quickly, so we do recommend booking early. We recommend ordering balloon decor pieces at least two weeks (14 days) in advance to give us time to ensure that we have time to get the proper balloons and build the piece without you incurring rush charges.  Delivery and set-up charges will vary based on the nature of the job, but we’ll be happy to quote you an estimate at any time.

Air-Filled Decor- Our Balloons are Air-filled only

Lauralloons does not use any helium! All balloon creations are completely air-filled for long-lasting fun. No, your balloons will not float, but let us show you how they will make your event POP!

Order Pickup- Available at Hucklebeary

From Candy Cups to Grab-and-Go garlands, many balloon orders can be picked up at Hucklebeary! Hucklebeary is our Partner in Party (and hosts our workshop in the basement of their building) at 218 E. Superior Street Duluth, MN. Pickups can be scheduled during their open hours.

Delivery- Local Delivery Available

LOCAL DELIVERY IS AVAILABLE BY APPOINTMENT Small Deliveries (drop-Offs Only) start at $25 in town Large Decor Delivery Starts at $75 Set/up and tear Down is extra based on your order Extra Charges may Apply for locations that are farther away or times that are outside our normal hours

Balloons can not be left unattended. Please make sure someone will be present to accept delivery at the scheduled time. There will be an additional charge for redelivery.

Winter Weather deliveries will be rescheduled when driving conditions are dangerous. Deliveries will not be conducted if local authorities have advised against travel or the DTA is not running. (Those are my 2 benchmarks to let me know how bad driving conditions are, I keep a close eye on the weather- if conditions are looking to deteriorate we can move your delivery earlier or later to accommodate! I will be as flexible as possible in these situations in order to maintain safety.)

Delivery Polices and Prices may change at any time

Custom Orders- All balloons are made to order

Each order is made custom for you! Because of this we do need a minimum of 48 hours to complete your order (for small pickups). We are not currently able to accommodate last-minute requests. Please Note that dates can fill up as well. We will also be trying to provide more Grab-and-Go Options that are available in-store at Hucklebeary

Live Twisting- Balloon Twisting at events

Live Twisting is $125/hour. (Additional travel Fees may apply outside of the Twin Ports area, or if there are special circumstances like late-night twisting) I bring all I need with me. For festivals/large events I bring my easel with my fun and fast menu choices to get as many balloons out to your guests as time allows! For birthday parties I bring my full kit and a menu to get the ideas going (Menus can be customized to match your theme!). Private events should plan on 1 hour for every 15 kids.

Communication- Friendly Reminder

Exchanging correspondence does NOT mean that you are on our calendar! For Pickups: You are on the calendar once your order has been finalized and confirmed. For Deliveries and Live Twisting: You are on the calendar once your contract is signed.

Not seeing a response?

Not seeing a response to your inquiry? Please check your spam and promotions folders! Still not seeing anything? Please reach back out!

No Booking? No problem!

Plans change, things come up, its just not a good fit right now... No worries! Please just let us know if you don’t want to place an order at this time and we look forward to working with you in the future!

Balloon Care Tips

1. Balloons and Temperature: Please don't leave balloons in a hot car - air can expand in the heat and this could cause your balloons to pop! We recommend that you use air conditioning in your vehicle when transporting balloons on a hot day.

2. Balloons - Child and Pet Precautions: Uninflated or burst balloons can present a choking hazard and should never be left with children under the age of eight without supervision. Store balloons away from pets to ensure that they cannot accidentally ingest popped balloons. If a balloon pops, clear away any broken balloons and it's decorative contents (if applicable) immediately.

3. Balloons and the Environment: At the end of a balloon's life, cut the end of the balloon with scissors to remove any air, then dispose of it in the bin.

4. Balloons can Pop: While we use the highest quality balloons and take every precaution necessary with your balloons to ensure they last through your event, once the balloons leave our door or we have left the venue, they are out of our control.

It’s Cold Outside

Cold is ok for balloons! You may notice slight shrinkage in your balloons- especially foils- in cold weather but they will perk back up once indoors.

It’s Hot Outside

Heat and Balloons don’t mix. A drastic increase in heat can cause your balloons to expand and pop. Balloons exposed to heat and direct sunlight are more likely to pop. For this reason, we recommend Balloon decor for indoor use and if you are transporting balloons on a hot day make sure to use air conditioning in your vehicle!

Donation Requests

Due to the sheer volume of requests, we are unable to accommodate donations of goods or services. We focus our efforts on supporting those causes that resonate deeply with us and align with our values. If you have sponsors on board that are interested in sponsoring balloon decor or live balloon twisting, we can collaborate to enhance their brand visibility while adding a touch of whimsy to your occasion.

Have any other questions? Email us at lauralloons@gmail.com